Guide to Australian banks’ emergency COVID-19 relief packages

UNO home loans

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

AMP: 1300 130 191, Experiencing financial hardshipANZ: 1800 252 845, Customer ConnectBOQ: 1800 079 866, Financial Hardship AssistanceBankSA: 1800 679 461, BankSA AssistBankwest: 1300 769 173, Experiencing financial hardshipBendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistanceCitibank: 1800 722 879, Hardship assistanceCommonwealth Bank: 1300 720 814, Emergency assistanceHSBC: 1300 555 988, Financial difficultyING: 1300 349 166, Financial HardshipMacquarie Bank: 1300 363 330, Financial HardshipME Bank: 1300 500 520, ME Bank financial hardshipMyState: 13 800 1, MyState financial hardshipNAB: 1800 701 599, Financial HardshipRabobank: 1800 025 484, Financial HardshipRural Bank: 1800 660 115, Financial HardshipSt. George Bank: 1800 629 795, St. George AssistSuncorp Bank: 1800 225 223, Suncorp Customer AssistWestpac: 1800 067 497, Westpac AssistIf you are experiencing financial hardship, UNO can also assist you to identify options to consider. Beyond contacting your existing lender for guidance there may be an opportunity to reduce your current commitments by renegotiating your rate, or switching lenders. We can calculate your potential savings and assist with the process. If you want to speak to one of our brokers, our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on contact@unohomeloans.com.au You can contact us through our online portal or Book in a quick call with our customer care teamYou can also follow us on Facebook, Twitter and LinkedIn where we will be sharing helpful information and market updates in real-time. We are here to help, any way we can. Book a call in with UNO

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A mortgage broker helps borrowers in Australia find and secure the best home loan by offering access to a wide range of lenders, providing personalized advice, and negotiating favorable terms. They simplify the loan application process, saving clients time and money, while tailoring loan solutions to fit individual financial situations. Mortgage brokers also offer ongoing support, ensuring clients have the right loan for their needs in today’s competitive property market.

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Catherine Merrett

November 6, 2025

My husband and I were incredibly nervous heading into the home-buying process. As first-time property investors, it felt like a monumental decision, and the learning curve seemed steep. However, Andrew Wyers and the entire team at UNO Home Loans completely changed our perspective. They made the process so much more enjoyable than we ever anticipated—it was surprisingly exhilarating! Andrew's exceptional communication was key. At moments when we felt uncertain or stressed (especially while juggling other life commitments), his guidance immediately put our minds at ease. We knew we were in safe hands with the UNO team and quickly learned to trust the process entirely, allowing us to learn along the way. Feeling guided through each step made a daunting task enjoyable, and within a matter of a couple of short months, we had achieved our goal: we were homeowners! Thank you so much to Andrew Wyers and the entire UNO Home Loans team for making this huge milestone a genuinely positive and seamless experience.

Margaret Giles

November 1, 2025

Due to complications arising from processes and forms required by the lender, what should have been a simple process became super complicated. UNO Home Loans dealt with everything with calm and serenity and professionalism.

David Norman

October 31, 2025

Outstanding service with almost daily check Ins to help us navigate a very complex process, thank you so much to Paul and team for your highly professional but also personal service to help us achieve our first home purchase in Australia. I highly Recommend Paul Davey for helping to achieve your next property purchase.

Jodie Simich

October 31, 2025

Paul was so helpful throughout the whole process of house purchase. We highly recommend his service :)

Beth Wells

October 29, 2025

Paul and the team at UNO Home Loans have been absolutely amazing, helpful and transparent during the process of purchasing our home. This team has made buying a house an absolute breeze. It has been a 9 year goal for my family and I to get back into the market and from the first zoom call with Paul all the way to settlement I have felt taken care of and at ease. I am so excited to be in our own home and am very grateful for how easy UNO made the experience. UNO offered great communication, clear instructions and got the job done. Thank you Paul and the UNO team. I will definitely be using these services again.

Mark Russell

October 27, 2025

Working with Scott Wilkinson at UNO Home Loans was a genuine pleasure. We used Scott to refinance our home loan and to structure an investment property loan. Both experiences were excellent from start to finish. Scott provided high quality advice, quick turnaround times and sharp pricing outcomes. Nothing was too much trouble. I look forward to using Scott’s services again and highly recommend to others.

Rudy Seubelan

October 25, 2025

Scott and the entire team at UNO has been skilfully in helping and assisted with my complex property financing structure in a such short time frame to execute my first investment property. He has engineered a powerful strategy to accelerate my investment property purchase while ‘Optimising’ my financial position efficiently. I couldn’t be happier with experience. They made the whole process smooth and willing to go extra mile to get me best deal possible. I highly recommend him to anyone looking for reliable and professional broker.

Wayne Simmonds

October 22, 2025

Great service, super responsive and Mike saved us hundreds of dollars by helping us switch to a great new rate. 100% recommend.

Jonathon Tanner

October 20, 2025

If only we could leave 10 stars... We've worked with Scott Wilkinson from Uno on the purchase of our principal place of residence, as well as a recently completed investment property. Scott was excellent throughout the entire process. He's got great communication, works incredibly hard and did everything he could to negotiate us the best deal. As business owners, the investment property was particularly complex and tricky to navigate. Scott helped us from start to finish and ensured we could maximise our borrowing capacity as well as secure a competitive rate. We've got nothing but amazing things to say about the guy and would highly recommend him to anyone considering buying property.

Gabe Windsor

October 18, 2025

Mike Parsons at UNO is absolutely fantastic to work with. He makes the entire home loan and refinancing process so easy and stress-free. Mike is incredibly responsive, proactive with follow-ups, and always goes the extra mile to make sure everything runs smoothly. He takes on all the heavy lifting and explains things clearly every step of the way. A great communicator who genuinely cares about getting the best outcome for his clients. Mike is my go-to mortgage broker, and I’ll continue to use his services for years to come. Highly recommend!

Kirstie Jenner

October 9, 2025

I honestly couldn’t recommend Paul Davey from Uno enough. He went above and beyond to get my pre-approval sorted, even with my tricky circumstances. He guided me through the whole process right through to settlement day and made everything so easy and stress-free. If you need a mortgage broker who actually cares and knows their stuff, he’s the one to call! Epic Service!

Pensive “Li” Pen

September 9, 2025

10/10 Stars Fantastic experience with Mike Parsons (and his team). Mike was quick to respond, explained everything clearly, and secured us a great rate with cashback. The whole refinance process was smooth and stress-free. Mike went above and beyond for us and exceeded all my expectations. 10 out of 10 Stars. Highly recommend!

Guide to Australian banks’ emergency COVID-19 relief packages

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

UNO home loans

Try Plans by UNO

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What is a credit score?

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What is the application process?

What our customers are saying