Glossary

An Automated Valuation Model (AVM) is an algorithm which uses statistical methods to value properties. An AVM is an estimate and should not be confused with a valuation from a registered property valuer.

We will need certain documents from you to recommend home loans and complete your application, including pay slips, bank statements and tax return documents.

An Expert Review is required so that we can help you choose the a home loan that meets your needs. A review gives our experts the chance to analyse your home loan shortlist and financial situation and recommend products that suit your circumstances.

Yes, uno could help you find a better deal and save money by giving you the power to compare a range of options from major and specialist lenders across Australia.

You can invite your partner to share your uno account within the Settings section of your uno dashboard, when you’re logged in.

You can write a note along side a document to let us know if a document should be removed and we’ll do that for you.

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Yes, but only in accordance with our privacy policy, which you can read here.

loanScore is a simple way of seeing if the home loan you have at the moment is a good deal or not. We want you to know whether you are getting a good deal based on your circumstances such as the value of your property, the preferences you have for your loan

With our unique technology, UNO can proactively manage your home loan so you don't have to. Our customers get regular alerts and updates so they can see if they could be getting a better deal.

Lenders use your credit score to assess your mortgage application. Your credit score is based on your credit file and information you provide in your application. It will vary from lender to lender, according to their loan criteria.

The search order is determined only by the total cost of the home loan. While lenders pay commissions to get a higher listing on comparison sites, UNO is different – it arranges its home loans according to how suitable they are for your needs.

Your lender chooses one of three methods to value properties – electronic valuation, drive-by valuation and in-house valuation.

A pre-approval or conditional approval from a lender typically lasts 90 days.

It’s best to contact your home loan lender immediately if you suffer a loss of income for any reason.

The decision to fix your interest rate will depend on your goals, financial situation and risk appetite. It is best to understand how fixed and variable interest rate options work and the pros and cons for both.

Lenders Mortgage Insurance (LMI) is paid on all home loans by the lender to a third party or in-house insurance organisation.